I didn’t think you could wait another day without more lost-and-found conference proceedings masterpieces. Here’s one from Robert Cooper (who I think may be this guy), a Canadian lawyer who in the late 70s was the CBC’s “Ombudsman” and gave remarks at an April 1977 public legal education conference at the University of Ottawa:

After law school I went to work in the Pointe-St-Charles legal aid office. I came in believing that there were certain things needed in 1970 at this time in Québec which was basically a kind of bill of rights type of legislation and substantive rights for poor people. I believed that the courtroom would be the centre of my activities and that there would be innovative work to be done. In fact, my job turned out to be a job of information dissemination. What seems evident now to me and was not then, is that before anything happens with the law the person must know their situation is a problem (assumption number one), that their problem is a grievance (assumption number two), that their grievance has a remedy (assumption number three), and that they have a remedy they want (assumption number four). I was wrong in every one of them.